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Premier Truck Rental 24/7 Field Service

Nationwide field service at no extra cost.

Expert-level field service and support anywhere in the U.S.

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PTR Field Service

Preventing downtime at every turn.

When you rent from PTR, you’ll always have expert field service available 24/7. Call anytime and get a real human who’ll help you troubleshoot on the spot, coordinate repairs or a tow on the job site or roadside, and get you back up and running quickly.

Contact Field Service

With Premier Truck Rental, outstanding field service support is always ready.

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Immediate Expert Support

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24/7 Truck Rental Field Service

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Nationwide Service Network

Types of Field Service

Rental Breakdown Assistance

Immediate troubleshooting and tow and repair coordination.

Non-Starting or Inoperable Units

Addressing Worn or Failing Components

Diagnostics Coordination

Vendor and Work Order Management

How it Works

PTR Field Support in three steps

Step 1. Contact PTR for support.

Call (844) 221-0420 or email fieldservice@rentptr.com to immediately connect with a dedicated PTR service coordinator who’ll get the process started.

Step 2. We’ll determine the issue remotely.

Tell us about the problem and we’ll troubleshoot and determine the best repair solution. If you have your unit number ready, that helps us move even faster.

Step 3. We’ll connect you to repair experts.

Our Field Service team can help you identify providers in your area.

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Why PTR

One call unlocks a whole network.

You don’t have to worry about which provider to call for which issue; just call PTR. From diagnostics to coordinating truck rental roadside assistance, we’ll oversee the entire process for you and coordinate with pre-approved service providers across the country. And we’ll move fast, with your downtime top of mind.

Contact Field Service

Frequently Asked Questions

What if I’m not sure exactly what’s wrong with my unit?

Your PTR Field Service team will determine most issues remotely, using targeted questions. From there, we’ll connect you with our service network partners to identify and resolve the issue.

Where should I report damage/wrecked vehicles?

PREMIER TRUCK RENTAL REVIEWS

Hear from customers like you

"PTR’s field service team makes it easy to contact them when an issue arises. Whether it’s me, the driver, or the project manager making the call, the field service team handles it from there. They have a convenient central point that you can contact and know that you will get a response every time. PTR makes sure that we are taken care of so we can get our job done.”

“Whenever a truck goes down, the PTR team treats our case like an emergency. Even if we call them an hour before the end of the day, we don’t get shoved to the back burner. PTR's Field Service team will take care of us in that short amount of time. Even if your dedicated regional Field Service Representative isn’t immediately available, you’ll be connected with someone to assist you without delay."

Optional Add-On Protection

Extra coverage for your investment

Preventing unexpected repair and maintenance costs is important. That’s why when you rent with PTR, you can add optional coverage for maintenance and damage expenses.

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Premier Preventative Maintenance Program (PPMP)

This optional program simplifies maintenance billing by connecting you to PTR’s nationwide service network.

Explore PPMP

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Premier Protection Plan (PPP)

This optional add-on protects you from surprise damage billback costs during your rental period.

Discover PPP