Call (844) 221-0420 or email fieldservice@rentptr.com to immediately connect with a dedicated PTR service coordinator who’ll get the process started.
Expert-level field service and support anywhere in the U.S.
When you rent from PTR, you’ll always have expert field service available 24/7. Call anytime and get a real human who’ll help you troubleshoot on the spot, coordinate repairs or a tow on the job site or roadside, and get you back up and running quickly.
Immediate troubleshooting and tow and repair coordination.
Call (844) 221-0420 or email fieldservice@rentptr.com to immediately connect with a dedicated PTR service coordinator who’ll get the process started.
Tell us about the problem and we’ll troubleshoot and determine the best repair solution. If you have your unit number ready, that helps us move even faster.
Our Field Service team can help you identify providers in your area.
You don’t have to worry about which provider to call for which issue; just call PTR. From diagnostics to coordinating truck rental roadside assistance, we’ll oversee the entire process for you and coordinate with pre-approved service providers across the country. And we’ll move fast, with your downtime top of mind.
Your PTR Field Service team will determine most issues remotely, using targeted questions. From there, we’ll connect you with our service network partners to identify and resolve the issue.
Preventing unexpected repair and maintenance costs is important. That’s why when you rent with PTR, you can add optional coverage for maintenance and damage expenses.
This optional program simplifies maintenance billing by connecting you to PTR’s nationwide service network.
This optional add-on protects you from surprise damage billback costs during your rental period.